Parkeon Strada - Troubleshooting - Dialogue MB Printer

The "Dialogue MB Printer" alarm occurs when the the connection between the printer and mainboard is disrupted. 

1. Power down the meter and reseat the ribbon cable to the printer.
   
   
2. Run Function 80, and listen for the printer to make a cutting sound during initialization.
   
   
3. Run Function 95 or Function 34 and attempt to print the ticket. 
   • If the ticket prints successfully, then run Function 96 and 97 and Resolve the alarm.
     
     
   • If the ticket does NOT print, but sounds like it is trying to and there is no error message on the screen, refeed the end of the paper through the top of the printer and retry. 
     
     
   • If the ticket does NOT print, and the screen shows "Impossible to Print", continue with the steps below. 
     
     
4. Swap out the printer.
   • If possible, borrow a printer from a functional meter. 
   • Once swapped, rerun Function 80 and then reattempt to print a Function 95 or Function 34 ticket. 
   • If the ticket prints successfully, run Function 96 and 97 and Resolve the alarm.
     
     
5. Swap out the ticket roll.
   • If possible, borrow the ticket roll from a functional meter. 
   • Once swapped, rerun Function 80 and then reattempt to print a Function 95 or Function 34 ticket. 
   • If the ticket prints successfully, run Function 96 and 97 and Resolve the alarm.
     
     
6. If the issue continues, contact the Support Help Desk for assistance. 

TO CHAT WITH US:  https://us.support.flowbird.group/hc/en-us

(Click on the "Support?" button which will appear in the bottom right corner after a few seconds).