**NOTE** The recent issue with the Refund button in Smartfolio has been fixed. Users are now able to follow the normal Refund process as described below. Thank you for your patience as we worked to resolve this.
General Information
- A transaction can only be refunded when it shows "Completed" under the Status column, and "Clearing Accepted" under the Bank Status column.
- It can take 1-2 days for the transaction to reach "Clearing Accepted" status.
Processing a Refund in Smartfolio
1. Navigate to MyParkfolio > Cashflow Management (also called Collection Management) > ePayment Flow Supervision.
2. Locate the transaction to be refunded and double click.
3. A new "Transaction Detail" screen will appear, showing all associated purchase data. Review this information to confirm that this is the correct transaction.
4. Click "Refund" and enter your password.
The refund request will be forwarded to our IT Department to check and approve, and a refund receipt will be emailed through once this process is complete.
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If you experience any difficulty with this process or have additional questions, please reach out to the Flowbird Support Help Desk for assistance.
TO CHAT WITH US: https://us.support.flowbird.group/hc/en-us
(Click on the "Support?" button which will appear in the bottom right corner after a few seconds).
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