Field Service Technician - Washington State

Link to Field Service Position - Washington State - Apply Online


Field Service Technician


To install, repair, upgrade, perform preventive maintenance, monitor performance, and provide technical/user training for Flowbird parking meters and related equipment. Be the main point of service contact with assigned customers and ensure that products and services are promoted accordingly.

Roles & Responsibilities

  • Technical troubleshooting, testing, installation, and software upgrade projects for meters and related systems, including support to other technicians and customers.
  • Handle customer calls and initial qualification of issues by various communications media with limited supervision.
  • Conduct service calls on meters to troubleshoot issues towards diagnosis and resolution.
  • Provide excellent customer service and care of equipment to ensure customer satisfaction.
  • Ensure all parts and items required are available prior to a site visit to avoid unnecessary travel.
  • Validate correct functionality of equipment to ensure safe and continuous operation.
  • Maintain a spreadsheet of assigned customers indicating the assigned tier, dates when monitoring was performed, and an overall health assessment.
  • Develop action plan to address outstanding issues raised from monitoring.
  • Serve as Flowbird’s subject matter expert for all meter programs, processes, and procedures; provide training and support to new customers and technicians as needed.
  • Follow up with open service tickets on a daily basis to ensure issue resolution; ensure service tickets are updated for billing purposes.
  • Ensure preventative maintenance schedules are observed for all contractual obligations.
  • Ensure that all repair data is correctly transferred to the database upon completion of an intervention; escalate bug reports and verified quality deviations within Flowbird.
  • Maintain service vehicle, inventory, and equipment; manage and control sufficient stock (spares) to maintain the product within the area of operations.
  • Approximately twice per year, spend one week at the main office assisting the Help Desk, acquiring advanced technical training.
  • Regularly update and maintain technical documentation used to perform basic tasks, (maintenance manuals, spare parts catalogues etc.).
  • Propose procedural and product improvements relating to the repair process and preventative maintenance.
  • Observe all rules relating to health, safety, security, and risk management.

Physical Demands

  • Moderate physical activity performing somewhat strenuous daily activities of a primarily production/technical nature, including lifting up to 50 pounds.
  • Outdoors, exposed to changing weather conditions (i.e., rain, sun, snow, wind, etc.).
  • Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
  • Operate a motor vehicle as required.

Education and Experience

  • Bachelor’s degree in Engineering
  • Minimum 3 years’ experience in installing, troubleshooting, and repairing pay stations for Transit and On-Street parking equipment using internet compatibility, etc.
  • Proven communication skills handling customers, in introducing and training on equipment as well as emergency situations
  • Experience in field service operations

Fundamental abilities:

Thought process:

  • Investigate the root causes of failures
  • Compile a proposal for a technical solution if necessary with guidance from the support team.
  • Validate the solution.
  • Be precise in all actions.
  • Able to make basic decisions.

Inter-actions & relationship:

  • Able to work autonomously with a minimum of support from technical or management personnel.
  • Maintain a good relationship with the customer despite any difficulties associated with the product.
  • Listen to customer needs.
  • Be pro-active when dealing directly with the customer.
  • Be responsible for the Flowbird image when meeting the customer.


  • Travel frequently to customer sites.
  • Work remotely and autonomously.
  • Schedule intervention in accordance with contractual commitments, taking into account traffic constraints, customer, and equipment availability.
  • Be prepared to work and travel outside of the main geographical region of operation.
  • Maintain a full driving license within the operating region.

Skills required:

Primary knowledge:

  • Respond to a customer request, perform the analysis and decide the action required (in agreement with the direct manager).
  • Repair in compliance with internal established procedures and methodology.
  • Manage activities depending on importance, be able to set up priorities.
  • Communicate effectively with the customers and keep them informed before, during, and after any intervention, even in difficult situations.
  • Communicate regularly with the direct manager.
  • Communicate with all team members and share valuable experience.
  • Good oral and written communications skills.
  • Be a confident driver in various situations and conditions.

Technical skills (languages, technical practices, laws…):

  • Electro-mechanical skills (assembling, disassembling, hand & power tools)
  • Technical and functional knowledge related to Flowbird products and systems.
  • Knowledge related to repair processes, troubleshooting, and fault finding.
  • Ability to troubleshoot communication problems between machines and servers.
  • Ability to exchange information.
  • Ability to work autonomously.
  • Ability to work under pressure.
  • Ability for self-learning and an understanding of product evolution.
  • Knowledge relating to internal procedures.
  • Knowledge relating to HSE legislation.
  • Computer literate.

Reports to

Field Service Manager

Job Type: Full-time

Pay: $22.00 - $25.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift


  • Driver's License (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: On the road

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.