Support Technician - Level 1 - Moorestown, NJ

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Support Technician - Level 1

 Flowbird Hired Organization Address Moorestown, NJ Full Time

Job Posting for Support Technician - Level 1 at Flowbird


Support Technician - Level 1


This position is responsible for providing level one technical support and troubleshooting to customers via live chat, email and phone channels.

Roles & Responsibilities

  • Answer and respond promptly to inbound multi-channel support requests from customers and distributors for hardware, software and back-office systems
  • Investigate, verify and isolate reported issues and causes
  • Escalate support cases that cannot be resolved at Level 1
  • Activate and deactivate terminals, SIM cards and EMV readers
  • User admin support
  • Send terminal configuration and UI changes
  • Manage back-office configuration of terminals and users
  • Assist customers with report building and scheduling
  • Assist customers with coordinating parts order including identifying correct part numbers

Education and Experience:

  • 2 to 4 year technical degree or equivalent experience
  • 2 years’ experience in high-traffic customer service setting with multi-channel support

Other Skills and Requirements:

  • Excellent verbal and written communication skills
  • Strong problem-solving, troubleshooting methods, and research skills
  • Ability to use web-based applications and MS Office products proficiently
  • Experience and knowledge of programming, 12-volt DC electrical systems, solar charging systems and wireless modems desired
  • Experience with electronic vending systems and credit card processing desired
  • Available for rotating after hours/weekend and on-call shifts as needed

Job Type: Full-time

Pay: $20.00 - $25.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years


  • Monday to Friday
  • On call
  • Weekend availability

Ability to commute/relocate:

  • Moorestown, NJ: Reliably commute or planning to relocate before starting work (Required)


  • Help desk: 2 years (Preferred)
  • Windows: 2 years (Preferred)

Work Location: One location

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