PartSmart Parts Exchange Program

Please see the attached brochure for more information on the Flowbird PartSmart program.

PARTS EXCHANGE PROGRAM TERMS AND CONDITIONS

1. Parts Exchange. The PartSmart Parts Exchange Program (the “Program”)
   involves Flowbird’s provision of certain replacement parts for the Covered meters and parts
   exchange services with respect to the same.
2. Program Enrollment. With the exception of meters that are still under original parts warranty covers, Customers shall enroll all of its Flowbird parking meters in the Program. Meters that are still under original shall be enrolled in the Program and become Covered Meters upon the
   expiration of the original warranty without further action by the Customer.
3. Term. The initial enrollment period shall be for a minimum of one (1) year, (the “Initial Term”). Following the Initial Term, all Covered Meters shall remain enrolled in the Program on a month-to-month basis.
4. DISCLAIMER OF ADDITIONAL WARRANTIES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, FLOWBIRD MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, AS TO THE VALUE, DESIGN, CONDITION, TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE OF ANY REPLACEMENT PART PROVIDED HEREUNDER. IN ADDITION, EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, NO ADDITIONAL WARRANTIES MAY BE INFERRED FROM A COURSE OF DEALING OR USAGE OF TRADE. FLOWBIRD’S SOLE RESPONSIBILITY AND LIABILITY UNDER THIS AGREEMENT SHALL BE TO REPAIR OR REPLACE, AT FLOWBIRD’S OPTION, A DEFECTIVE PRODUCT.
5. Removal and Installation of Replacement Parts. The Customer is responsible
   for removing any parts requiring replacements from a Covered Meter, packing and delivering
   such part to Flowbird without further damage, and re-installing the replacement part furnished by
   Flowbird pursuant to the Program. The Customer shall perform such removal and re-installation of
   parts in a good and workmanlike manner, and in a manner that adheres with any technical
   documentation or instructions with respect to such tasks that may be provided by Flowbird from
   time to time.
6. Exclusions. The Program is intended to provide replacement parts for Covered
   Meters that are subject to parts failure (whether due to design defect or ordinary wear and tear)
   connected with the ordinary and intended use of the Covered Meters. The Program is not
   intended to replace parts that become damaged, broken, vandalized or otherwise affected by extraordinary events which, in many cases, would or could be covered by commercial insurance policies. The follow items, services, parts and conditions are not covered under the Program, unless noted:
   • Labor
   • Travel expenses
   • Expedited shipping costs
   • Batteries – Covered under the first year warranty, but not the Program
   • Coin canisters or bill cassettes
   • Shipping costs of return parts to Flowbird
   • Any vandalized part
   • Any damaged part (irrespective of the cause of such damage)
   • Any incomplete part
   • Any improperly maintained part
   • Any malfunction caused by weather or other natural disasters
   • Any malfunction caused by intentional or negligent acts of the Customer, its staff, service providers or any third party and its affiliates
7. Shipping. The Customer shall bear all shipping and freight charges for parts
   being returned to Flowbird for replacement. Flowbird shall bear all shipping and freight charges for
   replacement parts being sent by Flowbird to the Customer utilizing normal ground shipping.
8. Services. The following services are included in the Program:
   • Level 1 remote technical support through via phone, live chat, email or online at
     http://us.support.flowbird.group.
   • Replacement of any qualified component in a Covered Meter. Flowbird may, in its sole discretion, choose whether to utilize new or refurbished/reconditioned parts in providing replacement parts to the Customer under the Program.
   • Shipment within three (3) business days of all covered, available replacement parts.
9. SRO Requests.  A service request order (SRO) is required for all parts that are being
   returned to Flowbird for replacement. SROs can be requested by contacting the Flowbird Support at 877-620-2253, by email at us-support@flowbird.group or via Live Chat or online at
   http://us.support.flowbird.group. SRO requests should include the following information:
   include the following information about all returned parts:
   • What is wrong with the part(s) being returned;
   • Meter ID for the meter the part came out of, if known;
   • Part serial number from the sticker on the part, if there is a sticker or a picture of the part sticker;
   • Indicate that you are requesting a replacement part under the Program.
   • A copy of your SRO form must be included in the box with the returned part.
10. Return of Covered Parts. The return shipping address for parts is included at the top of the SRO form. Customer is responsible for delivering to Flowbird, at Customer’s sole cost and expense, all parts being tendered for exchange under the Program. Customer shall ship such parts with reputable shipping companies and/or delivery services within 14 days of the parts exchange request, and shall bear the risk of loss and damage of such parts until such parts are delivered to Flowbird. If a qualifying exchange part is not received within 14 days, the Customer account will be billed for the non-exchange part price.
11. Special Instruction
    • Coin Selectors: If you are returning a coin selector, please let us know if the selector is programmed to take tokens.
    • Card Readers: When returning card readers, please remove the bezel prior to shipping. These parts will not be returned with the replacement reader. Please specify the model of card reader you are returning.
    • Printers: Printers assemblies must be returned complete with cables attached. Incomplete printer assemblies may not be exchanged.