The following Helpdesk Support Hours apply to both Parkeon and Cale meter customers.
PHONE SUPPORT HOURS:
Mon - Fri: 8am - 5pm EST
Sat - Sun: Closed
PARKEON SUPPORT HOTLINE:
800-732-6868
CALE SUPPORT HOTLINE:
877-620-2253
CHAT AND TICKET SUPPORT HOURS:
Mon - Fri: 8am - 8pm EST
Saturday: 9am - 2pm EST
Sunday: Closed
To chat with us: https://us.support.flowbird.group/hc/en-usand wait a few
seconds for the "CHAT" button to appear in bottom right corner.
To submit a ticket: https://us.support.flowbird.group/hc/en-us/requests/new
We have recently experienced two system wide events with our Parkeon STRADA TPAL ticket vending machines. One was reported to us on Saturday 6/20 at 08:00 and the other occurred last Thursday July, 2nd at 16:00.
In both cases, it was reported that all the machines were unavailable and we confirmed multiple machines across our system displayed either "Technical Error" or "Processing" when customers or staff attempted to use them.
On 7/2, we confirmed that the following machines were showing this error between 16:00 and 17:00.
Eugene Station - Bay U ES03 991001
Eugene Station -Bay T ES02 991030
Commerce/11th - EB CM02 991027
Springfield Station - Bay F SS02 991043
Springfield Station - Bay G SS01 991070
McVay-WB MW01 991042
Smartfolio shows no issues at these machines during this time period. Please advise as to what could be causing this issue at a system wide level.