The Collections page can be used to confirm when a collection was completed at a meter, and how much was collected.
1. Navigate to Reports & Statistics > Collection > Collections.
2. When the page has loaded, click the magnifying glass with the red arrow to clear any existing filters.
3. Use the fields below to input the details of the report you want to generate:
(See also the screenshot below)
This field will let you narrow the search results by a specific date range.
Use the options in the second drop down box to set a period of time to search through.
If you would like to generate a report for a specific set of dates, set the first dropdown menu to "Between" and then select the start date and time, and the end date and time.
If you would like to generate data for a specific subset of your meters only, you
can narrow this down using the "Node" filter.
Simply check the boxes for any meter groups you would like to include.
If you just want Collection data for one specific meter, this field will let you narrow the search results by a specific meter ID name/number. Simply type it correctly in this field.
This field will let you narrow the search results by a specific payment type (i.e. bills, coins, etc.).
- If you are searching for Coin collections, but are not getting any data to
populate using "Coin" in this field, please try the search again using
"Smart Coin Acceptor" instead.
- If you are searching for Bill collections, but are not getting any data to populate
using "Bill" in this field, please try the search again using "External PayUnit 0",
or "External PayUnit 1" instead.
If you have any trouble with this process, or have further questions, please reach out to the Helpdesk via ticket or chat for assistance (see contact details at bottom of article).
Data View (Operational or Historical):
If you need to search through or generate a report for data that is older than 90 days, please select the "Historical" option. For all other searches, please select the Operational option.
Once you have adjusted the necessary filters, click "Apply" and wait for the results to generate.
If you would like to export the report to Excel, click the Excel icon at the top of the page.
Link to larger picture:
To submit a ticket: https://us.support.flowbird.group/hc/en-us/requests/new
To chat in: https://us.support.flowbird.group/hc/en-us and wait a few seconds
For the little "CHAT" button to appear in bottom right corner.