SOFTWARE CUSTOMIZATION SPECIALIST

SOFTWARE CUSTOMIZATION SPECIALIST

MOORESTOWN, NJ - US

Who We are

We are Flowbird. Effortlessness is our ethos. We believe that the simplest and most efficient way is the best way to achieve our goals. At Flowbird, we're redefining urban mobility. We're dedicated to delivering frictionless technology that makes life easier for our customers.

With over 60 years of expertise in parking and transport, our solutions span 4,350 cities across 80 countries. We strive to make travel easier, safer, and faster. Our integrated suite of solutions, powered by cutting-edge software and APIs, ensures seamless multimodal journeys worldwide.

What will you do?

We are seeking an experienced Software Customization Specialist to join our team in Moorestown, NJ. In this role, you are the main point of contact for customers, distributors, and all Flowbird departments for requests related to software customization of our products. As a SW Customization Specialist, you will have the opportunity to work on cutting-edge projects that make an impact on people’s daily lives.

Core Responsibilities:

• Receive software requests from customers and the sales admin team; verify each request against a formal Purchase Order; identify the needs in terms of software, graphics, and other deliverables;
• Responsible for all aspects of software creation for Flowbird products including UI, screenflow, customization options, back office/advanced feature sets and rate structures;
• Record and track all requests into the ticket system through ticket closure;
• Maintain  lead time for software deliveries as per manager’s expectations;
• Supply assistance to clients when submitting software forms; collect needs and help them to understand how the product is working and what can be modified in order to accommodate their operational needs;
• Create screen flow documents for software to be submitted for approval by customer;
• Write functional specifications to be submitted and approved prior to any complex development;
• Maintain a documented repository of all customization including binaries, specifications, and useful information to rebuild a new configuration with the same context;
• Identify major issues and escalate to technical support staff, and/or management;
• Personally test  each software delivery prior to forwarding it to the Support and Validation department;
• Propose procedural and product improvements relating to the machine software and customization; contribute and participate in continuous improvement of Flowbird Operations website;
• Remain up-to-date with Flowbird software technology;
• Organize training sessions for Flowbird internal clients, distributors and end customers on client-facing back-end systems to allow for limited client autonomy with deployed systems ; and
• Support customers in all aspects of software troubleshooting and resolution.

Who are we looking for?

We are looking for team players that possess the perfect balance of experience, education or training, skill and competency in the following areas:

• Technical certificate or college degree preferred;
• 2 years experience in a customer support role;
• Technical background preferred;
• Strong math and computer skills;
• Ability to learn both hardware and software systems ;
• Experience with Graphical User Interface (GUI) combined with Touch UI idea;
• Familiarity with the workings of an Integrated Development Environment (Microsoft Visual Studio, J2EE, etc); and
• Basic understanding of XML and HTML programming, relational databases and operating systems and intermediate software packages.

What you can expect from us!

Our employees are offered a comprehensive benefit package after 30 days of employment. We offer medical, dental, vision; both a non contributory and contributory plan, plus affordable voluntary benefits. In addition to all of that, we offer a 401k plan with company matching contributions, the company provides a life insurance policy, short term and long term disability and generous paid time off.

EEO Statement: Flowbird provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

THIS POSITION IS A FULLY IN OFFICE ROLE

Want to apply?

If you recognize yourself in the profile above, you can send us your application by writing to:

us-hr@flowbird.group

You can apply until:

position is filled